Mural has yet to hit the mainstream, even with big players like IBM, Atlassian and Intuit adopting the visual workspace to enable their teams to solve big problems. But using a new tool can be difficult. Time and time again I’m reminded of how every single person has a unique…

Sales and marketing is the lifeblood of any business. If no one knows about you and you’re not making new business sales, you’re finished. For anyone lucky to have retained clients — what happens when they leave? Again, you’re toast unless you have a pipeline. So how can you establish…

The things I wish I knew 15 years ago! — To save any new entrant into the job market, or a wannabe UX designer needing to find some practical steps on how to engage with the community and expose their next opportunity, I’ve shared my 15 tips that I initially shared three years ago with a group at Solent University…

In the UX Upskill course, students learn how to develop many of the hard and soft skills they will need in the fast-paced world of service and product design. The purpose of the upskill program is to help individuals who need to upskill or re-skill in order to keep their job, move on to new more advanced career opportunities or change their career path. My role was to design a 4-week programme under the Design Principles track. Over four weeks, I shared highly interactive and collaborative content through a series of Mural workshops, talks and assignments to engage the 47 students and help them in their learning of how to solve problems with design.

Designing better teams by understanding the common pitfalls — Ask anyone that manages a team or department, and the area that they spend most of their time on and worry the most about is their people. I’m becoming ever interested in the design of teams. Whilst I’ve discovered a better way of working in the Design Sprint, the design…

Ross Chapman’s highlights for the year ahead — As the start of the new decade approaches, all of us at Etch are eager for what lies ahead, including Etch Sprints. After over a year of running Sprints and training partners to run their own, we are making some changes to Etch Sprints to further challenge the status quo…

Using the Design Sprint, how could we support parents to build their children’s language and communication skills? — This is a story about a GV style design sprint. If you’ve never heard of that, you can learn more here or read the book. Silver foil. Glue. Cotton wool. These were just a few of the tools needed in our prototyping day, but before we get into that, how…

The lesser-known final day of the Design Sprint (where dreams become reality!) — “The Design Sprint is great, but…” One of the most common issues I hear time and time again comes from teams after the Design Sprint. Teams will say something similar to: “The Design Sprint is great, but we don’t have everything we need to continue the good work and put into production” The thing is, the…

5 women who are taking the Design Sprint and totally owning it — It’s International Women’s Day and a great time to share some of the Sprint Influencers who I follow everyday. I did a similar story last year on product designers I follow on Instagram if you want to check that one out 🔥 1. Sabrina Goerlich Strategic Designer/Design Sprint Master in Affalterbach, Deutschland. I’ve…